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IT Administrator

Kuala Lumpur
Operations & Administration

Experience

0- 5 years

Seniority level

Associate

Employment type

Full-time

The opportunity

We are looking for a IT Administrator to join our growing accounting team. As the IT Administrator, you will have the unique opportunity to work with all departments across the organization. You will have to smoothly transition between helping staff to configuration and administration of FDT’s IT systems including its wireless infrastructure and data reporting tools. You will also assist on security tasks related to FDT’s back office IT systems. The IT Admin is responsible for day-to-day management of all services and systems including installation, upgrades, troubleshooting, patching, backup, migration and recovery.

Responsibilities

  • Respond to, record, track, and close staff technical issues.
  • Assist with evolving internal documentation.
  • Troubleshoot computer hardware, software or network issues that are affecting single users.
  • Develop processes and procedures designed to improve the effectiveness of internal systems and security compliance efforts.
  • Manage projects from design, planning, and implementation on through to support.
  • Coordinate with IT Compliance, Security, and Risk requirements on cross organizational compliance efforts.
  • Support end user software such as Microsoft Office 365, Slack, Zoom and a wide variety of SaaS applications.
  • Configuration and management of asset inventory, support issue tracking, management and deployment and imaging tools.

Requirements

  • Deep knowledge in troubleshooting & managing Windows and Mac desktop and mobile devices.
  • Must demonstrate knowledge of Office 365 identity and security tools and Microsoft Azure.
  • Broad technical depth and excellent troubleshooting skills.
  • Experience automating device deployment and administration tasks.
  • Strong verbal and written communication.

Our values

We get things done.

We don't look at challenges and say that they're someone else's job—we find a way.

We get things right.

It’s all about trust. We make no compromise in standards of integrity in all of our actions.

We change thing.

We embrace change and the opportunities it creates and always seek to improve.

Apply

First Digital Trust is committed to creating a diverse and inclusive work environment. We're always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.