First Digital Trust (FDT) is seeking an experienced Product Manager to join the Product team. This role includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products. It also includes working with sales, marketing and support to ensure revenue and customer satisfaction goals are met. This role is based in the Kuala Lumpur office and is part of a dual-office structure with peers located in Hong Kong.

The ideal candidate is someone with proven experience operating as a Product Manager inside a B2B software or SaaS business, who is passionate about innovation, and entrepreneurial in spirit. To be successful in this role٫ you should love nothing more than taking an idea, crafting a plan, and executing. Your main responsibilities include improvement of overall customer experience٫ prioritizing the implementation of features٫ and gathering product requirements.

• Receive requests for solutions from internal teams (sales, partnerships, client success, support, R&D, others) and from customers, parse out the true underlying needs, and propose and prioritize solutions based on a variety of factors.
• Retrieve and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
• Collaborate with senior management to create product plans and roadmaps.
• Prepare and review product requirements documents (PRD), user stories, and acceptance criteria.
• Work with Marketing on go to market plans.
• Organize product releases properly and ensure the compliance with schedule.
• Clearly communicate the status of projects with associated stakeholders.
• Prepare recommendations to expand product base and vision.
• Measure adoption, usage data, and business results from product launches.
• Prepare recommendations to track product use and impact on end users.

• 3-5 years of product management experience in SaaS tech startups.
• Relevant university degree in Marketing, Business Administration or other related fields.
• Experience working with development teams in a wide variety of engagements, including concept development, prototyping, and productization.
• Demonstrated success defining and launching excellent products.
• Understanding of all the latest in design, technology and business.
• Excellent written and verbal communication skills.
• Experience in managing the lifecycle of a product from end to end.
• Working knowledge of project management tools, including Jira.
• Strong time management, collaboration, and communication skills.
• The ability to collaborate and communicate across multiple teams.
• Any start-up / fintech / app experience is highly beneficial.

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